This Privacy Policy addresses privacy concerns of visitors to paternityexpress.com. We respect the privacy and security of our patrons. Our goal is to maintain your trust and confidence in handling your personal information.

Information you provide - Any information we request, such as your name, address telephone number email address, credit card information and or other identifiable information is used solely for the purpose of processing your test request. Similar information will be requested for online orders.

Security of Personal Information - Safeguarding your personal information is our priority. We protect any information collected by maintaining physical, electronic, and procedural safeguards that meet or exceed applicable law. Our employees are trained in the proper handling of personal information. Whenever we use other independent specimen collection facilities to provide services for us, we require them to protect the confidentiality of personal information they receive. We do not trade, sell, lease, or rent any information about our clients personally or otherwise, however, we will comply with subpoenas and / or court orders. We reserve the right to use this information to establish or exercise our legal rights or defend against legal claims.

Release of Test Results - We do not release test results to unauthorized individuals. Test results will only be released to the test participants, legal guardian(s) in the case of a minor or mentally challenged individual, an attorney or doctor of record.

Links to Other Sites - This website contains links to other Web sites, sites that are maintained by organizations that are not affiliates of Paternity Express. We are not responsible for the privacy practices or the content of such Web sites, and we encourage you to view their privacy policy posted on each site to confirm that the site's policies are acceptable to you.

Our services are backed by a refund policy which may entitle you to some or all of your money back provided you call us 24 hours before your scheduled appointment time, and if the requested service is not completed. Here's how our refund policy works.

Full Refund:  If you cancel your case 24 hours before your scheduled appointment and we are not charged an appointment cancellation fee by the center, doctor, or mobile technician

 

Partial Refund:  All test participants whose specimen were collected will be subjected to a per person charge for their individual profile report. If no specimens were collected for the test participants and requested testing was not performed and you call 24 hours prior to your appointment. In cases where we are charged for cancelling an in-center, doctor, or mobile appointment, that charge will be charged back to you.

 

No Refund:  No refund will be given if you call us shortly before, during, or after the time of your appointment or after your appointment date has past. However, we will honor the commitment to do your DNA testing up to twelve (12) months of your original appointment date and time provided you pay the sample collection fee (i.e., the new sample collector's charges).